Paulson's JB vs NJ clay

[loohoo1]

The JBs are perfect I'm ordering a set tonight.

Well Yeltzen, I have 2000 of the NJ clays already and I'm fully aware and can testify to the problems that the others are talking about.

I thought you ordered JB's the other night? Which is it?

My contention is that I now see a message on their website saying that what people are experiencing are not defects but character. That's a load of crap! To top it off they dare to say NO EXCHANGES unless you want to pay shipping and restocking fees. Not a great policy to make exisiting and potential customers have faith in their product, a product that is very expensive.

Just my 2cts :D

[yeltzen]

Well I'm taking your word for it and not buying them.

[ClonexxSA]

The JBs are perfect I'm ordering a set tonight.

Well Yeltzen, I have 2000 of the NJ clays already and I'm fully aware and can testify to the problems that the others are talking about.

I thought you ordered JB's the other night? Which is it?

My contention is that I now see a message on their website saying that what people are experiencing are not defects but character. That's a load of crap! To top it off they dare to say NO EXCHANGES unless you want to pay shipping and restocking fees. Not a great policy to make exisiting and potential customers have faith in their product, a product that is very expensive.

Just my 2cts :D

But you can NOT say it's a load of crap until you have actually contacted NJ, explained what your problem chips are and asked if they could be replaced.

Of the 2000 chips you have, how many are bad or have severe problems like warping? Have you even contacted NJ and asked them to replace any bad chips and gotten a response that they won't do it?

If you haven't then shut up already until you do as you have no idea what that statement on their website means. It could mean full sets, and not 25 chips out of 2000 that you may have bad that need replacement.

However, if you call them and they refuse to replace warped/cracked/bad chips from the factory, then you are fully 100% correct in saying it is a load of crap.

Speculating what they are going to say to you if you call about the thinner $25 chips or the warped chips is ridiculous. Call them and give them a chance to make good before you trash their name. If they don't make good, then you have every right to slam them.

And for the record, I do not own any NJs and only have an order in with pc.com for custom chips, so I have no interest in NJ clays whatsoever.

[yeltzen]

I dunno why he just doesn't sell them if he hates them so much. I'd buy 'em.

[loohoo1]

The JBs are perfect I'm ordering a set tonight.

Well Yeltzen, I have 2000 of the NJ clays already and I'm fully aware and can testify to the problems that the others are talking about.

I thought you ordered JB's the other night? Which is it?

My contention is that I now see a message on their website saying that what people are experiencing are not defects but character. That's a load of crap! To top it off they dare to say NO EXCHANGES unless you want to pay shipping and restocking fees. Not a great policy to make exisiting and potential customers have faith in their product, a product that is very expensive.

Just my 2cts :D

But you can NOT say it's a load of crap until you have actually contacted NJ, explained what your problem chips are and asked if they could be replaced.

Of the 2000 chips you have, how many are bad or have severe problems like warping? Have you even contacted NJ and asked them to replace any bad chips and gotten a response that they won't do it?

If you haven't then shut up already until you do as you have no idea what that statement on their website means. It could mean full sets, and not 25 chips out of 2000 that you may have bad that need replacement.

However, if you call them and they refuse to replace warped/cracked/bad chips from the factory, then you are fully 100% correct in saying it is a load of crap.

Speculating what they are going to say to you if you call about the thinner $25 chips or the warped chips is ridiculous. Call them and give them a chance to make good before you trash their name. If they don't make good, then you have every right to slam them.

And for the record, I do not own any NJs and only have an order in with pc.com for custom chips, so I have no interest in NJ clays whatsoever.

If you would re-read my statement what I was saying was that saying that defects are character is a load of crap.

Not that they won't do anything about it.

They very well may, but to put a message like that on the page where you are going to order from is not a good indication of their willingness to correct problems.

Unless you think that a statement like that tells you that "Oh, these guys are concerned about their product and will do everything they can to make/keep their customers happy."

As far as understanding what the message on their web site means, well, I'm college educated and am fluent in English. I don't need to call them to ask what "NO exchanges" means. In case you don't know:

no
Pronunciation: 'nO
Function: adverb

1 a chiefly Scottish : NOT b -- used as a function word to express the negative of an alternative choice or possibility

ex·change
Pronunciation: iks-'chAnj, 'eks-"
Function: noun
Usage: often attributive

1 : the act of giving or taking one thing in return for another

What idiot would say to NJ that I have 20 chips out of 500 that are defective and I want a whole new set of 500? Is that what you would do? I guess so since you came up with that hypothesis.

I'm not trashing their name, I'm weighing in on the discussion between NJ Clays and the new Paulson JB chips. My statements are useful towards that end. Yours on the other hand do not add to the comparison. Your comments just defend a very poor statement made on their website.

If you don't even have any of their chips then you don't have a clue what any of us are talking about.

[loohoo1]

I dunno why he just doesn't sell them if he hates them so much. I'd buy 'em.

Did I ever say that I hated my chips....


NOPE....


Not once....


As a matter of fact I like my chips a lot, however, that message that went up on their site irritates me and tells me that someone had an issue and reported it to them and they decided that in the future they would address any notification of defective chips as "character" and not a "defect" which tells me that they do not care that their customers are not happy with chips that don't meet a certain expectation.

So for future buyers of their product, this may be good information to know before deciding on theirs. Now, if I didn't own the chips that I have right now and I was in the market, I would never buy from a company who made a statement like that.

Especially since the chips are more expensive than the JB's.

[ClonexxSA]

That message on their website could very well be in response to a flood of mails/calls of people complaining about edge spots not being perfect, colors not being completely spot on with one another or slightly off center inlays and any other slew of slight variations in manufacturing that you see with true clay chips. What I am trying to tell you is that you have NO idea what "defects" means. If they are talking about the small crap I posted above then they are right in their statement. If they include warped/cracked/problematic chips in that statement then they are wrong. Do you know exactly what they mean?

Their response is if you don't want to see things like that, go buy the .07 cent chinese chips which are all perfectly like one another.

I don't believe they are talking about warped chips or chips with inferior quality issues.

"What idiot would say to NJ that I have 20 chips out of 500 that are defective and I want a whole new set of 500? Is that what you would do? I guess so since you came up with that hypothesis. "

You would be surprised how many people would do that. Would I? No, of course not. But to say that noone would ever do that is just plain ignorant of human nature and stupidity. So unless you have called them and asked them to qualify their statement on the webpage to mean that you can't even exchange 5 warped chips, then your argument has NO base in truth.

I don't feel it is a poor statement. I feel it is a blanket statement addressing what must be a large amount of calls about the little characteristics that make up clay chips normally and them being called "defects" by customers. I do not think it is in response to people asking for 10 chip replacements of warped/damaged/major problem chips.

BTW being college educated and fluent in English means pretty much nothing. I work for a school district, I speak to teachers with Masters in several subjects including English, and it surprises me that they manage to not kill themselves on a daily basis.

Education /= Intelligence or Comprehension

[yeltzen]

[b]no
Pronunciation: 'nO
Function: adverb

1 a chiefly Scottish : NOT b -- used as a function word to express the negative of an alternative choice or possibility

Wow, I didn't know we had a comedian on the board!!!

[Vu]

My English sucks. I was not born in this country. However, I think I know that "no exchange" means no exchange. In that case, there will be "no buy" from me. For the same price , I can get Ten's Paulson Chip...i.e, if he can get the plan through :D

[R Deckard]

Wow, I didn't know we had a comedian on the board!!!

Now that's the pot calling the kettle black!

[Always_Bored]

I was just wondering if anyone knows of somewhere to get the Nevada Jacks Clays other than www.nevadajacks.net. I have a friend who wants to order them but Nevada Jacks doesnt ship to Canada.

[jackblack73]

Right from NJ's web site... This should say it all!!!


"NOTE: Making clay chips is a slow and labor intensive process. Unlike inexpensive composite chips, each clay chip may vary slightly from the next. While weight and size are consistent; the appearance of colors, edge spots and inlay placement may vary slightly. These chips are made to the highest casino specifications. Some buyers perceive this as a defect. This is just the characteristics of clay chips. If you are a perfectionist... purchase 7 cent Chinese imports. If you want Casino Quality... this is IT. There are NO exchanges for the above reasons. If returned, customer is responsible for all shipping and restocking fees."

Your reading of this note is very poor. NJ claim that "There are NO exchanges for the above reasons," clearly refers to this statement: "the appearance of colors, edge spots and inlay placement may vary slightly." You're making a HUGE assumption by saying that NJ woudn't grant an exchange because of a warped chip, which is an obvious defect not included in their note.

Now, will NJ grant an exchange for a warped chip? I don't know. But it's poor logic to think they won't based solely on that note. For God's sake, just ask them.

[Wooderson]

It would have been a shorter post if you just listed what you agreed with me on.

And it would have been a shorter thread. Yeltzen is to this thread what the tar-baby was to Brer Rabbit. Fly on Maggotbrain.