Issue with 5StarDeal.com

[GAV8]

I ordered 500 Sands from them over the phone...They sent me Skulls...When i called to inform them of the problem the lady in customer service told me she remembered me and that i had ordered skulls...I burst out laughing and thought it was a joke...I got the manager on and she said they record the orders and could prove i ordered the skulls....My laughter now turned to anger....When i confronted here on the recording and told her to play it she backed off and went into what i call mumble mode...."I cant let you hear the recording blah blah blah.....So at this point i just wanted the chips switched...I said i ordered the Desert Sands made by Nevada Jacks and maybe the person got confused but i know what i ordered....So she tells me the girl i spoke to doesnt know NJ's makes the Desert Sands and that is why i got the Skulls and again says thats what i ordered....To make a long story short i returned them for a refund but had to pay to send them back and call again to get a refund for there end of the original shipping....Never again....GL

[millrat]

I won an auction for 1000 super diamonds and racks. Got confused and paid for them twice with an e-check. Took them over a week to get the check. Nice girl named Amanda got it straightened out but I got the default set instead of the colors I wanted. Won three more auctions (900 faux clay and cases) and had no trouble.

[Nugzy]

5StarDeal has great prices, but the customer service is far too bad for me to ever consider buying from them again.

[macanator]

I purchased a 500 set with the oak case. When it arrived the lock on the case didn't fasten well. I called and they informed me that they would send out a new case right away plus I could keep the old one. The second case arrived quickly and now I have the second with a different lock on it. They were quick and professional with me. First time order and I will go back.

Sorry to hear about others having bad luck.

[douper]

I ordered 650 nexgens from 5star
they came in plastic wrapped rolls of 50, and one of them had broken open and two of the chips were damaged (looks like the package was dropped...) I emailed them about it and they sent 2 more chips out the next day.

also one roll of chips had 51, looks like I got the missing chip the other poster was talking about

I had a good experince with 5star, I only wish my 650 case didn't have 10 rows of 65....

P.S. I wonder if it would have been cheaper shipping if they'd put the chips in the case insteed of shipping the chips outside the case...